Gate Attendant/Memorialization Specialist

Gate Attendant / Memorialization Specialist (above-ground),  Part time

Reports to:  Director of Family Service Center       

FLSA Status:  Non-Exempt  Wage Range: $18 – $19.50 per hour

Location:  Holy Sepulchre Cemetery, 2461 Lake Avenue

Basic Functions:                   

Purchaser & Receiver for all above ground memorialization.  Prepares and collects the necessary paperwork at the gate for arriving funerals.  Ensures correct paperwork is submitted, and then informs field personnel by radio of incoming funerals.  Provides information and assistance, and welcomes the public in a professional and courteous manner.

Duties & Responsibilities:

• Orders memorial plaques, photo ceramics, and emblems.
• Receive items, confirm accuracy and approves invoices for payment. Coordinate installation with field personnel.
• Prepares vases for entombments and/or inurnments when necessary and provides to field personnel.
• Responsible for all aspects of the floral and candle programs.
• Maintain records/files on all memorialization. Monitor burial list to ensure plaque/lettering is ordered, received and installed prior to burial.
• Enter contracts and memorialization into HMIS (Cemetery Software)
• Prepares paperwork from the burial list and maps out the route for the next day funeral arrivals.
• Prepare body delivery receipts for the next day’s funerals.
• Welcome incoming funerals that have Funeral Directors at the gate. Wait at the gate for families without a Funeral Director (Family arranged funeral) to line up.
• Communicate with the field when funerals arrive by using two-way radio.
• Collect and verify the accuracy of necessary funeral-related paperwork
• Develops cooperative and mutually helpful relationships with funeral directors  including an awareness of each other’s needs.
• Ensure Gate vehicle is kept clean and has enough gas for the following day duties.
• Create and maintain a positive, collaborative and proactive relationship with all
• Complete sale brochures folders and keep a supply on hand.
• Other duties as assigned to support the mission and values of the company.

Necessary Qualifications:

• Appreciation for and knowledge of the Catholic Church and the Catholic Rites of Burial
• High School Diploma or equivalent required. Two years’ experience in customer service and higher education preferred.
• The individual must provide outstanding customer service, providing the best possible service to both internal and external customers. Highly detailed oriented.  A strong ethical and moral approach to business.  Demonstrated ability to work well on a team.
• Must demonstrate skills with computer operations with an emphasis on using Microsoft Office applications.
• Valid NYS driver’s license
• Able to read, analyze, and interpret general business periodicals, technical procedures or governmental regulations. Must be able to prepare reports and business correspondence. Must have effective oral and written communication skills and be able to communicate with staff at all levels.
• Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb or balance, and talk or hear. The employee is occasionally required to stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Applicants must submit a resume